While you have the relevant Bet Slip or Error on screen, Type Control + Print Screen at the same time on your keyboard (This copies the current screen image to your clipboard)
Help|Send Error Report
Click on the Add Image button (This pastes the image that is in your clipboard to the error report)
Fill in the details of the error within the error description box. (Please include Bet slip ID's and full details of the error within this.)
You may also need to send us an image of the race result:
Right click on the relevant selection
Result|View Result
Again Type Control + Print Screen at the same time on your keyboard
Click on the Add Image button (This pastes the result image that is in your clipboard to the error report)
Please include Bet slip ID's that link this result image with relevant error report.
Click: Send Report button(this automatically sends the error report to support@biztechsoftware.co.uk)
At this stage you can amend any bets if a customer is waiting.
Notify the support team via a messenging program(Skype, MSN Messenger, etc) or by telephone if it is urgent(Urgent = Customers are being served)
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