How to pay out a slip that has not been edited, but result is in

How to pay out a slip that has not been edited, but result is in(added by John McGuinness 14th-Jan-2010): Available version ePos 2.3.88 or above

How to fix the Cyberview scanner if it stops working

How to fix the Cyberview scanner if it stops working(added by John McGuinness 14th-Jan-2010): Available version ePos 2.3.88 or above

Voiding a slip if it has already been edited

Voiding a slip if it has already been edited(added by John McGuinness 14th-Jan-2010): Available version ePos 2.3.88 or above

Cash movements

Cash movements(added by John McGuinness 07th-Jan-2010): Available version ePos 2.3.88 or above

Shift swaps

Shift swaps(added by John McGuinness 07th-Jan-2010): Available version ePos 2.3.88 or above

Checkpoints

Checkpoints (added by John McGuinness 06th-Jan-2010): Available version ePos 2.3.88 or above

Start Float

Start Float (added by John McGuinness 11th-Jan-2010): Available version ePos 2.3.88 or above

Changing stakes

Changing stakes(added by John McGuinness 11th-Jan-2010): Available version ePos 2.3.88 or above

Voiding slips

Voiding slips(added by John McGuinness 11th-Jan-2010): Available version ePos 2.3.88 or above

Editing slips

Editing slips(added by John McGuinness 11th-Jan-2010): Available version ePos 2.3.88 or above

Roboweb Labs

 

Tips: When entering a result with multiple winners, remember you may need to set dead heat count to zero (e.g. Soccer score anytime), as dead heat does not apply here.

Date	Status	Description
29-Jun-2010	Ready For Live Test	robo Web can generate in-running to non arkle screens
29-Jun-2010	Ready For End User Test	Rule4s can be entered against non sis racing markets (e.g. across the card doubles).
29-Jun-2010	2.4.05	Can now select multiple dates for creating numbers games
29-Jun-2010	2.4.05	Monday Millions Plus Draw now generated (these can be resent over top of existing 1 draw events).

 

12-Jan-2010 : Warns if event greater than 10 days in future or if date is blank
12-Jan-2010 : Attachment to email added as in line
12-Jan-2010 : Apply can send email
12-Jan-2010 : Saves to network drive/current/antepost

Arkle ePos Troubleshooting

Here are a list of common problems and what to check.  Will will be adding videos to this post.
If you would like to see anything added her please email support.

Bets Stop Settling / Results stop coming in
3 programs are required to correct process results.
2 run on your sis terminal

• Sis bet settling feed collector (this collects data from sis)
• Arkle Feed (this processes the data from sis)

1 runs on your server machine

• Bet Settler (this processes your results and marks slips). 
  • Tip: Make sure you only have one bet settler open, opening multiple will drain resources and impact performance

Cybview Slip Scanner stops
(note you do not need to log off and back on)

• Check leads are firmly in back of scanner
• Windows | Form Scanner
• Select Diagnostics Tab
• Click Initialise (after about 2 seconds text should appear in the text box, with the margin/gama/threshold). And you should get a notification in bottom right that scanner has worked.
• If this does not work, remove the power lead from scanner and put back in and repeat.
• (to do add video showing this)

Arkle Updates : Bug Fixes And Changes

PLEASE DO NOT INSTALL AN UPDATE YOURSELF WITHOUT CHECKING WITH HELPDESK 1st
SOME UPDATES REQUIRE CHANGES TO YOUR DATABASE

UPDATING YOURSELF COULD BREAK ARKLE, AND PREVENT YOU SCANNING OR PRINTING SLIPS FOR CUSTOMERS


2.3.94
OMR Slips go to security hold before printing out, this prevents bet settler erroring, they then go to edited upon print out.
Can rescan payout barcode (on voyager scanner without error)
Can't cancel payout, unless already paid
Fixed NR on forecasts
Stake change receipt for customer
UserControlSelectionFinder: Copy selections duplicates removed
Formatted Terminal Transactions to 2 decimal places (re round error gary @scotbet)
Form Scanner : Payout Totals
Fixed end of day report for nulls
Euro Millions : Don't include bonus checked by default for euro millions
Tidy up danger alerts, euro (friday) millions fixed