How to send an error report from within Arkle

• While you have the relevant Bet Slip or Error on screen, Type Control + Print Screen at the same time on your keyboard  (This copies the current screen image to your clipboard)
• Help|Send Error Report
• Click on the Add Image button (This pastes the image that is in your clipboard to the error report) 

• Fill in the details of the error within the error description box. (Please include Bet slip ID's and full details of the error within this.)
• You may also need to send us an image of the race result:
• Right click on the relevant selection
• Result|View Result
• Again Type Control + Print Screen at the same time on your keyboard 
• Click on the Add Image button (This pastes the result image that is in your clipboard to the error report)
• Please include Bet slip ID's that link this result image with relevant error report.

• Click: Send Report button(this automatically sends the error report to support@biztechsoftware.co.uk) 
• At this stage you can amend any bets if a customer is waiting. 
• Notify the support team via a messenging program(Skype, MSN Messenger, etc) or by telephone if it is urgent(Urgent = Customers are being served)